An Indian man in the United States has claimed that the United Airlines canceled his flight reservation as he filmed an employee during an argument, the latest public relations a headache for the under fire airline.
Navang Oza, 37, told he was denied entry on a flight to the West Coast after he began recording his experience on his cell phone.
Oza was quoted by KNTV as telling that he was checking in Monday for a flight home to San Francisco from New Orleans when he opposed to a United Airlines agent about a $300 charge for his luggage. Oza told he paid $125 to check the same bag on the 1st leg of his trip.
Unable to get an answer, Oza said he chose to do what many other frustrated passengers have done and filmed the dispute.
— Navang Oza (@Navang25) May 8, 2017
Oza posted an unedited clip of the long interaction with the ticket counter worker in New Orleans.
The clip starts with the agent pointing her finger at him, saying, “You did not have my permission to videotape.”
Next, she appears to tell an agent to her left. “Cancel the reservation,” she says.
“I want to know why,” Oza asks.
“Because you did not have my permission,” she said.
“I was shocked because I didn’t know she had the right to cancel my flight because I started recording,” he said.
About a minute after ordering his trip canceled for recording her, the United agent is seen recording Oza.
“I’ll do the same thing,” she said, pointing her smartphone at Oza’s.
Oza told the United agent eventually called airport police. Oza was still rolling when an officer appeared.
“Can I at least keep this recording?” Oza asks the officer. The officer replies, “Sir, you have the right to do whatever you want; it’s a public space.”
The California resident told that he ultimately re-booked his flight on a different airline.
United said the news station that it was investigating the incident.
“The video does not reflect the positive customer experience we strive to offer, and for that, we apologize. We are reviewing this situation, including talking with Mr. Oza and our employees to better understand what happened,” United responded in a statement.